Privacy Policy

Effective Date: September 17, 2025

Last Updated: September 17, 2025

 

1. Our Commitment to Your Privacy

 

Welcome to Feedmate (“we,” “us,” or “our”). Your trust is the cornerstone of our brand. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or purchase our products. We are committed to protecting your data and handling it with transparency and integrity, in compliance with India's Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable laws.

By using the Feedmate website and services, you consent to the data practices described in this policy.

 

2. Information We Collect

 

To provide you with a seamless shopping experience, we collect certain types of information. This data helps us process your orders, personalize your experience, and improve our services.

a) Personal Data You Provide to Us:

  • Identity & Contact Information: Your full name, email address, phone number, and shipping/billing address when you create an account or place an order.
  • Account Information: Your username, password, and user preferences.
  • Communication Data: Any information you provide when you contact our customer support, participate in surveys, or leave product reviews.

b) Data We Collect Automatically:

  • Transactional Data: Details about your orders, products purchased, and payment history. (Note: We do not store your full credit/debit card details. All payments are processed by secure, third-party payment gateways).
  • Technical & Usage Data: Your IP address, browser type, device information, operating system, pages you visited on our site, and the time and date of your visit. This is collected through cookies and similar technologies.

3. How We Use Your Personal Data

 

We use your information for specific, legitimate purposes that are essential to our business operations:

  • To Fulfill Your Orders: To process payments, manage deliveries, and handle returns and refunds.
  • To Manage Your Account: To register you as a new customer and maintain your account.
  • To Communicate With You: To send you order confirmations, shipping updates, and respond to your queries.
  • For Marketing & Promotions: To inform you about new products, special offers, and brand updates, only with your explicit consent. You can opt-out of marketing communications at any time.
  • To Improve Our Services: To analyze website traffic and user behavior, helping us enhance our product selection, website functionality, and overall customer experience.
  • For Security & Legal Compliance: To prevent fraud, protect the security of our website, and comply with our legal and regulatory obligations in India.

 

4. Cookies and Tracking Technologies

 

Like most e-commerce websites, Feedmate uses "cookies" to improve your browsing experience. Cookies are small files stored on your device that help us:

  • Remember items in your shopping cart.
  • Recognize you when you return to our site.
  • Understand how you use our website to make improvements.

You can manage or disable cookies through your browser settings, but please note that some features of our website may not function correctly without them.

 

5. Data Sharing and Disclosure

 

Feedmate does not sell your personal data. We only share your information with trusted third-party partners who help us run our business:

  • Logistics & Delivery Partners: To deliver your orders to your doorstep.
  • Payment Gateways: To securely process your payments.
  • Technology Partners: Who help us manage our website, analytics, and customer service.

We ensure these partners adhere to strict data protection standards and use your information only for the specific purpose for which it was shared. We may also disclose your information if required by law or to protect our legal rights.

 

6. Data Security and Retention

 

We implement robust technical and administrative security measures to protect your personal data from unauthorized access, loss, or misuse. Your information is stored on secure servers.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements.

 

7. Your Rights Under the DPDPA

 

As a user in India, you have specific rights concerning your personal data:

  • Right to Access: You can request a copy of the personal information we hold about you.
  • Right to Correction: You can request to update or correct any inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your personal data, subject to certain legal conditions.
  • Right to Grievance Redressal: You have the right to have any grievances addressed. Please contact our Grievance Officer for this.

To exercise any of these rights, please contact us at the details provided below.

 

8. Children's Privacy

 

Feedmate is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a minor, we will take steps to delete it immediately.

 

9. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last Updated" date at the top of this page will indicate the latest revision. We encourage you to review this page periodically.

 

10. Grievance Officer & Contact Information

 

For any questions, concerns, or grievances related to this Privacy Policy or your personal data, please contact our dedicated Grievance Officer:

  • Designation: Grievance Officer, Feedmate
  • Email: privacy@feedmate.shop